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最新的 Genesys Cloud CX GCP-GCX 免費考試真題 (Q96-Q101):

問題 #96
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

A. Agent Quality Details Report
B. Agent Metrics Report
C. Agent Metrics Export Report
D. Agent Login-Logout Details Report

答案：C

解題說明：
The Agent Metrics Export Report and the Agent Metrics Report are two reports that display the number of interactions handled by an agent per day. These reports show various metrics related to agent performance and productivity, such as total interactions, average handle time, average talk time, average after call work time, etc. These reports can be filtered by date range, media type, queue, and agent. Reference: https://help.mypurecloud.com/articles/agent-metrics-export-report/ https://help.mypurecloud.com/articles/agent-metrics-report/

問題 #97
You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?

A. Agent Metrics Report
B. Queue Metrics Daily Report
C. User Status Detail Report
D. Interaction Details Report

答案：A

解題說明：
The Agent Login-Logout Details Report is a report that would help you view an agent's time on breaks and login/logout details. This report shows various metrics related to agent availability and activity, such as total login time, total logout time, total break time, break reason codes, etc. This report can help you monitor agent productivity and adherence. Reference: https://help.mypurecloud.com/articles/agent-login-logout-details-report/ https://help.mypurecloud.com/articles/monitor-agent-adherence/

問題 #98
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)

A. iOS
B. Windows 10 Mobile
C. Android
D. Harmony OS

答案：A,C

解題說明：
Explanation
iOS and Android are two operating systems that are supported by Genesys Cloud CX mobile applications.
Genesys Cloud CX mobile applications are apps that allow users to access various features and functions of Genesys Cloud CX on their mobile devices, such as smartphones or tablets. Genesys Cloud CX mobile applications are available for iOS and Android devices and can be downloaded from the App Store or Google Play Store respectively. Genesys Cloud CX mobile applications enable users to communicate and collaborate with other users, manage their status and availability, view their performance metrics and notifications, and more. References: https://help.mypurecloud.com/articles/about-genesys-cloud-mobile-apps/
https://help.mypurecloud.com/articles/install-the-genesys-cloud-mobile-app/

問題 #99
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?

A. Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.
B. When employees have free time, they can review biographies of their peers.
C. The profile information can be used to keep Linkedin details updated.
D. The education information can be verified against the human resources database.

答案：A

問題 #100
What additional functionality does Communicate bring to Genesys Cloud CX?

A. Call center features, such as ACD and scripting.
B. Directory capabilities, such as advanced search, profiles, and keyword searching.
C. Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.
D. Knowledge-based features, such as FAQs and communities.

答案：C

解題說明：
Explanation
Communicate is a feature that brings unified communications features to Genesys Cloud CX, such as telephony, unified messaging, voice conferencing, and auto-attendant. Communicate allows users to make and receive phone calls, send and receive messages, join voice conferences, and access voicemail within Genesys Cloud CX. Communicate also integrates with third-party applications, such as Salesforce, Microsoft Teams, Zoom, etc. References: https://www.genesys.com/pricing
https://www.genesys.com/genesys-cloud/features/communicate

問題 #101
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